AML & KYC POLICY

Welcome to Willbet Casino! As you embark on your gaming journey, it’s essential to understand the Know Your Customer (KYC) process. KYC is like your backstage pass—it helps us ensure a safe and secure environment by verifying your identity and protecting against fraud and illegal activities. It’s also a requirement from our regulator.

However, we get it—KYC can sometimes feel like a maze. Don’t worry! We’ve got your back with this easy-to-follow guide on how to breeze through KYC verification on Willbet Casino, complete with helpful do’s and don’ts and tips to avoid common pitfalls.

Let’s get you set up!

Step 1: Fill in Your Basics

  • Visit Profile Page: Just click here to get started.
  • Input Your Info: Type in your full name, date of birth, and residential address. Make sure it matches exactly with what’s on your ID.

    Top Tips:

    Double-check for typos or mix-ups.

    Keep it real—no false, misleading information or leaving blanks!

Step 2 Send us email with the following documents

  • A. Your ID
    Pick the Right ID: Grab a valid, government-issued ID that shows your name, photo, date of birth, and when it expires.
    Take a Clear Picture: Snap a photo or scan your ID so it’s nice and clear.

Top Tips:

    • Make sure your ID is still in date.

    • Stick to plastic IDs issued by the government. Handwritten or paper print ID won’t be accepted!

  • B. Proof of Your Address

    Find Recent Documents: Gather a utility bill, bank statement, or an official letter issued by public authorities (e.g. courts) from the last three months that has your name and address on it. We may accept credit card statements, company payslips and other documents subject to our discretionary.

    Sometimes, we may request 2 different recent proofs of address.


    Top Tips:

    • Fresh is best—nothing older than three months.

    • Your name and address should be easy to spot and read.

  • C. A Verification Selfie

    Get Ready for Your Close-up: Hold your ID in one hand and a piece of paper with “Willbet Casino,” your username, and today’s date in the other.

    Snap That Selfie: Make sure we can see your face, ID, and note clearly in the picture.

    Top Tips:

    • No shades or hats—let’s see that pretty face!

    • Keep it legible—write clearly on your note.!

    • Quick Checklist for Step 4

    • Hold up your ID with one hand, making sure it’s visible.

    • On the other hand, hold a piece of paper with “Willbet Casino,” your username, and today’s date.

    • Snap a pic where we can see your face, your ID, and the note clear as day.

    • Common Oopsies to Avoid in Step 4

    • Not holding your ID and note properly! Remember—one hand for the ID, one for the note, both visible in the pic.

    • Please send an email to contact@willbet.ai with your user ID in the subject and the documents above as attachment. Please note that the attachment should be no more than 5MB in total.

Being asked for more information or documents?

When circumstances necessitate a deeper level of scrutiny, Willbet Casino may implement enhanced due diligence (EDD) measures on certain customers. This heightened scrutiny is typically prompted by specific factors identified during our initial risk assessment or due to ongoing monitoring. The need for EDD can arise from various business-related reasons or as part of our compliance with regulatory requirements aimed at preventing money laundering and countering the financing of terrorism.

Key Points on Enhanced Due Diligence:

Triggers for EDD: Enhanced due diligence may be initiated due to several triggers, including but not limited to:

  • Unusual account activity that deviates from a customer’s typical behavior.

  • Transactions that are complex, unusually large, or exhibit an unexplained pattern.

  • Accounts linked to higher-risk jurisdictions.

  • Negative information available in the public domain.

EDD Measures: Depending on the risk associated, the EDD measures might include:

  • Obtaining additional identification documents.

  • In-depth verification of the source of funds and wealth.

  • Review of the customer’s business operations and relationships.

  • Continuous monitoring of the business relationship.

  • Seeking additional information from external sources, such as databases that track political exposure.

Regulatory Requirements: The implementation of EDD aligns with global anti-money laundering (AML) and counter-terrorism financing (CTF) standards, which mandate that financial institutions undertake a risk-based approach to monitor and mitigate potential risks associated with money laundering and terrorism financing.

Customer Cooperation: We value transparency and cooperation from our customers during this process. Understanding the nature of the EDD is crucial for customers, as non-compliance or failure to provide necessary documentation and information may lead to service limitations or termination of the account.

Confidentiality and Security: All information collected during the EDD process is handled with the utmost confidentiality and is protected with robust security measures to ensure privacy and compliance with data protection regulations.

By implementing these EDD measures, Willbet Casino aims to maintain a secure and compliant platform, protect itself and its customers from potential financial crimes, and uphold the integrity of the financial system. If you have any questions or need further clarification regarding our EDD process, please do not hesitate to contact our support team.

Got questions or hit a snag? No worries! Reach out to our super-friendly support team (live chat) at Willbet Casino or send email to contact@willbet.ai —they’re always here to help you out.

PLEASE NOTE SOMETHING MORE SERIOUS:

Willbet Casino is dedicated to ensuring a secure and lawful gaming environment by implementing rigorous user due diligence and monitoring measures, as required by law. Our goal is to prevent illicit activities and unauthorised user actions through a comprehensive blend of software development, service agreements, and internal controls.

Know Your Customer (KYC) Policies

A. Customer Due Diligence (CDD)

Willbet Casino has adopted a risk-based CDD approach to better understand the relationships users have with our platform, allowing us to develop tailored customer risk profiles. This involves collecting both documentary and non-documentary information at account opening, which varies based on the type of account and the services offered. Willbet Casino maintains different CDD processes for different types of accounts and services.

For instance, our CDD includes a customer identification program (CIP) that involves:

  • Collecting baseline information such as wallet addresses and email addresses during account creation through Willbet Casino’s user onboarding portal.

  • Monitoring the risk profiles associated with the cryptocurrency wallets used to fund accounts.

  • Maintaining records of information used for user identification.

  • Verifying if a user appears on any lists of known or suspected terrorists or terrorist organizations.

These steps are operationalized through measures such as:

  • Identity and Age Verification: A third-party service provider helps verify the legitimacy of identification and other KYC information provided by users. This includes confirming that the user does not reside in a comprehensively-sanctioned or otherwise prohibited jurisdiction and checking global sanctions lists.

  • Customer Information: Willbet Casino collects details like wallet addresses, names, addresses, countries, dates of birth, and postal codes (collectively, “KYC Information”) to establish a reasonable belief about the identity of its users, aligned with their risk profiles.

B. Enhanced Due Diligence and Ongoing Monitoring

Willbet Casino performs ongoing monitoring to detect any behaviors or indicators that might suggest money laundering or terrorism financing. This includes:

  • Enhanced KYC Diligence: When red flags are triggered, the account is suspended, and enhanced due diligence is undertaken, including collecting full legal names, citizenship details, permanent addresses, identification numbers, identification documents, and sources of funds and wealth.

  • Geo-Blocking: Willbet Casino requires contractual client certifications to enforce geo-blocking, preventing the offering of gaming services in countries where such activities are not allowed or where users are subject to international sanctions.

C. Acceptance Policy

Willbet Casino will block users who:

  • Fail to provide requested identification information.

  • Submit fake identification documents.

  • Use deceptive means to hide their location.

  • Are from restricted or prohibited jurisdictions.

  • Are subject to international sanctions or watch lists.

  • Display signs of gambling addiction or mental health issues.

  • Have sources of funds from restricted jurisdictions.

  • Transactions Monitoring.

Willbet Casino has established a transaction monitoring program that uses both in-house developed rule-based systems and third-party tools to detect and report any unusual activities in real-time and through ongoing monitoring. This includes:

Screening for Sanctioned Parties: Before issuing a funding address, Willbet Casino screens a user’s wallet address against applicable sanctions databases using blockchain forensics vendors like Chainalysis.

Identification of Unusual Activity: Regular reviews of unusual, high-risk, or suspicious activity are performed to manage risks effectively.

By maintaining robust due diligence and monitoring controls, Willbet Casino aims to provide a secure and compliant gaming platform for all users, mitigating potential risks associated with non-compliance and enhancing overall user safety and security.