Frequently Asked Questions

1. Can I register on your website?

To register on our website, you must meet the following criteria:

You must be at least 18 years old or have reached the age of majority in your jurisdiction.
You must be permitted to play online games according to the laws applicable to you. For more information, please read our terms and conditions.

We also advise players to exercise self-control as games can be addictive.

2. What if I forget my password?

If you forget your password, you can reset it within 15 seconds through our “Forgot password” link. After requesting a password reset, please follow the instructions sent to your email to complete the process.

3. Can I change my username or registered email address?

Unfortunately, we are unable to update this information. If you wish to change your username or registered email, we recommend closing your current account and registering a new one.

4. How do I become a VIP?

Our exclusive VIP club is invitation-only. Once you begin your game journey, you will receive an email notification regarding your VIP status.

5. What is "My Wallet"?

“My Wallet” is a feature of your player account where you can:

View the balance of all supported cryptocurrencies
Deposit and withdraw funds
Query transaction records

6. How to Deposit?

Navigate to the “My Wallet” page and click on the deposit option. You can copy the wallet address or scan the QR code for payment.

Complete deposits directly from your cooperative wallet.

7. How to Withdraw in Cryptocurrency?

To withdraw funds:

Visit the “My Wallet” page and open the withdraw section.
Enter the destination wallet address and the amount of cryptocurrency to withdraw (considering applicable fees).
Click the confirm button to initiate the transfer to your wallet.

8. Minimum Withdrawal Amount?

The minimum withdrawal amount varies for each cryptocurrency.

9. How long does it take to deposit?

Each transaction on the blockchain requires several cycles to confirm the transfer has been recorded successfully.

Generally speaking, each transaction requires 5-10 minutes before it can be confirmed by the blockchain network.

10. How long does it take to withdraw?

Before withdrawing, KYC verificaiton is required and your total deposit requires at least three verifications. You can track the withdraw transaction progress on wallet -> Transactions -> Withdraw.

This can take up to days depends on the accuracy and quality of the identification documents you provide and amount you plan to withdraw.

11. Where do transaction confirmations come from?

All confirmation information comes from the wallet supplier, the blockchain and miners.

12. How long does it take to confirm a transaction?

Transaction confirmation time depends on the blockchain and transfer fee. It can range from 10 minutes to several hours.

13. What should I do if my game hangs or can't load?

If you encounter any technical issues while playing our games:

Try refreshing the game, as this often resolves common problems.
If the issue persists, please contact us for further assistance.

14. How to redeem a bonus code?

Each type of bonus code would have its own requirement specified from the channel that you have received the codes.

You have to firstly ensure all requirements are met, e.g. make a deposit with minimum amount required, or wager to the minimum amount required.
If there is no requirement associated with the bonus code you have received or you have completed all the tasks to meet the requirement, please go to Promo Code from main menu, and redeem your bonus code.
Please ensure you redeem your codes before the expiry date.